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EBAY CONTACT INFORMATION

PLEASE use discretion and common sense when deciding which method to contact ebaY. Use the least aggressive first ebaY's contact form or Safe Harbor and then escalate to suit the situation. Misuse will only cause ebaY to change their phone numbers.

2005 Hamilton Ave.San Jose, CA 95125 NOT Confirmed
2125 Hamilton Avenue San Jose CA 95125 NOT Confirmed

2145 Hamilton Ave # 350 San Jose, CA 95125 Confirmed
Hours: 7:30am to 5:30pm PT (California USA Time)
1-408-376-6554 Fax Main - Confirmed
1-408-558-7404 -Fax Customer Support NOT Confirmed

The Following Numbers have been checked and work -
1-800-322-9266
1-888-749-3229
1-877-438-3229 (California only - may no longer work)
1-408-558-7400
Hours 7:30 AM 5:30 PM PT M-F
Know Persons Extension press 1
Dial by name Directory press 0
Customer Service press 2
Operator press 3

The Following Numbers have been checked and are invalid -
1-405-558-7400 Invalid number
1-408-369-4830 Invalid number
1-408-963-8577 Invalid number

TO PERMANENTLY CLOSE AN EBAY ACCOUNT

Step 1 - You will need to follow the info on this page - CLOSE EBAY ACCOUNT

Step 2 - And send it via the contact form at - Support Form Click on 'Registration and account information' click on "Account issues' click on 'How do I cancel my account' - Ignore the info on this page and scroll to the bottom, on the lower right hand side, click on 'Contact ebaY' - Fill out the form and provide the information in Step 1 and click 'send'. Make sure you keep a copy for your records with the date sent.



OFFICERS Information - Not All Verified or most current - see the insider info link for most current information -

Pierre M. Omidyar, Chairman
Phone number (voice mail) available on request to TAG subscribers pierre@ebay.com

Margaret C.Whitman, President / CEO
Phone number available on request to TAG subscribers
meg@ebay.com

Jeffrey Skoll VP ownership
Left ebaY early 2001

Gary F. Bengier, VP/CFO

Michael R. Jacobson, VP/Counsel/Secy

Brian T. Swette, Sr. - Former VP - took the money and left - still consulting?


Other ebaY phone numbers:

Safe Harbor - safeharbor@ebay.com - ebaY shut down this address
1-408-558-5966 answered by receptionist
1-408-558-6107 answered by receptionist
We have heard that ebaY disconnected the above numbers.

ebaY Insider Trading Information
Insider Trading Info

Spokepersons -
Kevin Pursglove, ebaY.com 408-558-7458
Kristin Keyes, Half.com, 610-680-4051




EMAIL ADDRESSES - last known current email address - several have been disabled by ebaY.

Community Service (Board Watchers)

ebaY Inc.
173 West Election Road
Draper, UT 84020

bburke@ebay.com Supervisor
Phone number available on request to TAG subscribers

claire@ebay.com
katy@ebay.com
gianni@ebay.com
maeve@ebay.com
jerry@ebay.com
erin@ebay.com
paula@ebay.com
kelley@ebay.com

Other Misc email addys

ebaY Ambassador and official Sycophant
Jim Griffiths
griff@ebay.com (Dale/UncleGriff/AuntFlo)

Trust and Safety Rob Chesnut
robc@ebay.com ebaY

Intellectual Property Counsel
JMonahan@ebay.com

Product Manager
sylvester@ebay.com

Senior Business Manager for Mister Lister and Turbo Lister
Tom Tsao
ttsao@ebay.com




ebaY UK Phone Numbers and Addresses

Ebay (UK) Limited
50 Victoria Embankment
London
EC4Y ODX

For Billing:
eBay uk Ltd.
Unit 6
6 Dukes Gate
Acton Lane
London W4 5DX
Fax 0049 30801 96300

eBay uk Ltd
6 Dukes Gate
Acton Lane
London W4 5DX

Tel: 020 8605 3000
Fax: 020 8605 3001 (updated 21 Jun 04)
These keep changing so may no longer be valid -

FAX - 0049 30801 96300
FAX - 0049 39801 96300

Other ebaY Europe info

eBay International AG
Bubenbergplatz 5
3001 Bern
Switzerland




Half.Com
2145 Hamilton Ave
San Jose, CA 95125
1-800-545-9857
888-879-4253 ext 1
Customer Service from 8am -6pm EST
Better Business Bureau Report link
http://209.128.79.238/search/report.asp
Rating - Unsatisfactory

Billpoint Inc
2145 Hamilton Ave
San Jose CA 95125
(888) 824-5576 (confirmed 23 Nov 01)
FAX - 408-376-4901
For Chargeback questions call
(866) 600-4162
Fax: (408) 626-4901 (not yet tested)
Walter Lintao Account Service Manager
Leela Suppiah Director of Customer Care
To permanently close a Billpoint Account

CLOSE ACCOUNT
Fill out the form, saying that you want to cancel your account. Billpoint will send an email asking for your ebaY ID, your Billpoint ID, and your Billpoint security key. They will also ask why you are canceling your account. After you reply to the email, it will take 7 to 10 days for the account to be canceled.

Better Business Bureau Report
After a very short interlude with a satisfactory rating, ebaY Billpoint has once again returned to its long standing UNSATISFACTORY rating. To quote the BBB as of 8Sep02 - "Our file experience shows that the company has an unsatisfactory record with the Bureau. Specifically, our records show a pattern of non-response to consumer complaints brought to its attention by the Bureau."
To find the report, go to - http://www.bbbsilicon.org/index.htm
Click on Company reports and search for Billpoint. Click on Report



To ask ebaY a question or request customer support go to -
http://pages.ebay.com/help/basics/select-support.html
ebaY Support Form

TO FILE A FRAUD CLAIM on ebaY
Use the form on this page -
http://pages.ebay.com/help/community/frs-claimform.html
PRINT OUT THIS FORM
Send the completed and signed Fraud Protection Claim Form with -
1. A copy of the end of auction notice or a copy of the auction page
2. Proof of payment, ie. a photocopy of the front and back of money order, cashiers check, personal check, copy of PayPal, PayDirect or Billpoint payment statement.
3. If you paid via credit card, also include the denial of reimbursement from your credit card company (you need to request this from them if they don't send it automatically)
4. Any other supporting documentation

All of this has to be mailed to:

Fraud Protection Program
Attn: Claims Administration Dept.
P.O. Box 188
Draper, Utah 84020

ebaY Technology Structure

Maynard Webb to whom reports
Marty Abbott VP of Technology and Lynn Reedy VP of Product and Software Development and Architecture

Reporting to Marty Abbott VP of Technology :
* Jeff Drobick, senior director, IT, as acting head of IT
* Tom Keeven, VP, Operations, Infrastructure and Infrastructure Architecture. * Glenn Beeswanger has accepted the position of VP, Site Operations, reporting to Tom
* David Pride, senior director, QA, as acting head of QA
* Sandy Cruze's Process Engineering team will have a dotted line relationship to the head of QA
* Marty will serve as acting VP, Chief Information Security Officer (CISO)

* Reporting to Lynn Reedy VP of Product and Software Development and Architecture:
* Woody Arnold, director, Product Metrics
* Sandy Cruze, director, Process Engineering
* David Cole, director, Acquisition Integration
* Andre Haddad, senior director, Strategic Product Management, as acting head of Design Labs
* Jeff Huber, VP, Architecture
* Shri Mahesh, senior director, Product Management, as acting head of Product Management
* Mireille Mallouh, senior manager, Global Product Planning
* Scott Murray, director, Project/Program Management

Also reporting to Lynn will be a VP, Software Development. Until that person is named, the following will also report to Lynn:

* Michael Gardner, director, Search, Listings, Catalog, Attributes, Selling Tools and Billing
* Mary Hoover, director, Build, SCM, Documentation and Training
* Jeremy King, senior director, Selling, Buying, User, Trust and Safety, CS, International, XSL, Web Development and Localization
* Scott Leahy, director, Platform
* Janet McDermid, senior manager, Scoping
* Brian Sweeney, director, International Liaison and Development Strategy
* Dave Swenson, director, V3 and Offshore Development
* Jack Xu, CTO, Eachnet



TO REQUEST A REFUND FOR OUTAGES, LISTING MISTAKES OR ANY OTHER PROBLEMS WHERE YOU DON'T FEEL YOU GOT THE SERVICE YOU PAID FOR GO TO:

REFUND FORM
or ebaY Billing link -
BILLING
Send -
* The item number(s) of the ended auction(s)
* The specific fee(s) charged for them
* Your seller's email address or User ID
* The phrase, GIVE CREDIT in the Subject line or first line of message

This can also be accessed from the ebaY Support Form


TO FILE A FORMAL COMPLAINT ABOUT EBAY
NOT PROVIDING SERVICES PAID FOR

BETTER BUSINESS BUREAU
FEDERAL TRADE COMMISSION



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